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Explore How We Protect Your Privacy

At ovobet login, your personal data — from account registration details to payment records across DANA, OVO, GoPay, and QRIS — is handled with clear purpose and strict…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction recordsCookie & session controlsData retention policyYour right to access or delete
ovobet login Explore How We Protect Your Privacy
PRIVACY CONTACT CHANNELS

Open a Data Request With Our Privacy Team

If you want to access, correct, or remove your personal data, our dedicated privacy team is reachable seven days a week. You can contact us through any of the three channels below, and we aim to acknowledge your request within 24 hours and resolve it within 14 calendar days. Our team operates from 07:00 to 23:00 WIB, covering both Jakarta and Surabaya time zones without a gap in service hours.

Team online

Live Chat

Reach our privacy support agents directly through the live chat widget on our site. Available daily from 07:00 to 23:00 WIB. Ideal for urgent data correction or account access queries that need a fast response.

Email Support

Send a detailed data request to our privacy inbox at [email protected]. We confirm receipt within 24 hours and complete verifiable requests — including data deletion or export — within 14 calendar days.

Account Dashboard

Log in, head to Settings, and open the Privacy tab to review the personal data fields we hold on your account. You can update contact details or submit a formal deletion request directly from that screen.

HOW WE HANDLE DATA

Switch On Account Security and Data Controls

ovobet login applies layered data-handling practices across every stage of your account lifecycle — from the moment you register to the point you close your account.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences at any time through the Cookie Settings link in our site footer, and non-essential cookies will be deactivated within seconds of your choice.

Payment Data Handling

Transaction records from DANA, OVO, GoPay, and QRIS are stored as reference IDs and timestamps — never as full wallet credentials. These records are retained for the period required by applicable financial regulations and are not shared with unrelated third parties.

Account Security Practices

Your password is stored as a one-way hash; we cannot retrieve it in plain text. We enforce two-step verification prompts when a login attempt originates from an unrecognised device or IP address outside your usual region.

Data Retention Period

Active account data is retained for the duration your account remains open. After account closure, core records are held for the minimum period required by applicable law, then deleted from our live systems on a scheduled purge cycle.

Third-Party Disclosure

We share data only with payment processors (DANA, OVO, GoPay, QRIS) strictly required to complete your transactions, and with technology partners bound by confidentiality obligations. We do not sell your personal data to advertisers or data brokers under any circumstances.

Your Right to Request Changes

You can request a full export of your account data, ask us to correct inaccurate details, or submit a deletion request at any time. Requests submitted via our Account Dashboard Privacy tab or by email are processed within 14 calendar days.

See What Our Privacy Policy Covers

The questions below reflect what our account holders ask most often about data rights, cookie use, payment records, and how to reach us. If your question is not covered here, contact our privacy team via live chat or email at [email protected] and we will respond within 24 hours.

We collect your name, email address, date of birth, phone number, and the country associated with your registration. We also log device type and IP address to protect your account from unauthorised access attempts.

No. We store only reference IDs and transaction timestamps from your DANA, OVO, GoPay, and QRIS payments. Full wallet credentials remain within each payment provider's own encrypted infrastructure, not on our servers.

Log in, go to Settings, and open the Privacy tab to submit a data export request. Alternatively, email [email protected] with your account username. We process verified export requests within 14 calendar days.

Yes. Submit a deletion request through the Privacy tab in your account dashboard or via email. We will remove your data from live systems after confirming your identity, subject to any minimum retention period required by applicable law.

We use essential session cookies (required for login) and optional analytics cookies. You can turn off non-essential cookies at any time through the Cookie Settings link in our site footer, and the change takes effect immediately.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — needed to process your transactions, and with technology partners under strict confidentiality agreements. We do not sell or rent your personal data to any outside parties.

After account closure, we retain records for the minimum period required under applicable financial and data regulations, then delete them on a scheduled purge cycle. The exact retention period depends on local law in Indonesia.